Wesbite Policies, Terms & Conditions
TERMS AND CONDITIONS GROUP RULES/POLICY ACADMEY REFUND POLICY COMPLAINTS PROCEEDURE
How does a Private Facebook Group work?
People outside of the Facebook group ARE able to see who is in the group but they are unable to see any posts or comments inside the group, unless they too are members of the group.
At Parent Plus we cannot be responsible for who is in the group, as we have no idea who is friends with who, therefore impossible or us to monitor this. If this were a concern for you, then we would advise that you have a look who else is a member of the group, so that you can be sure.
All of the Parent Plus groups online are strictly not therapy but rather a support group involving some therapeutic principles covered in blogs or trainings. If you have any questions at all about this please do get in touch and just ask.
If any of the material we share or anything in the group does trigger anything emotionally in you that you feel you need help with then please do seek support. Feel free to contact us and we can point you in the right direction. Also please see the list at the bottom of the page with suggestions and a starting point of where to seek help.
Any advice or support we do give in the group is based on assumption, as we only have limited information and interaction with users if the group. This means that it is an overview of what may help and suggestions, rather than a specific plan for you to follow. You know your children like nobody else; we are here to help fill your toolbox.
When interacting in the group, we have a policy we need you to agree to. Unfortunately these are non negotiable as we want to keep the groups the safe and caring space that they already are – for YOU!
Respect each other’s differences always – we don’t have to always agree with each other but we do need to respect each other in a non-judgemental way.
We do not always get notifications of every post in our groups, so if you do see something that you feel goes against these policies and makes you feel uncomfortable, then please do bring it to our attention.
If you are a carer of Foster Parent, please keep within your boundaries and policies, which are part of your role. Protect the privacy and identity of the children in your care. We advise this in order to protect you as well as the child/children in your care. Don’t forget you can always contact us privately via message.
We will assume that if you post in the group and ask a question, that you are happy for us to also answer you in the group. If for whatever reason, you would like the answer kept private, then please private message us the initial question.
We want to keep this as a positive and productive space for all of you, so we can help you progress, whatever that means for you. It is for this reason that we ask you not to blame or bash others in the group, even those that are not in the group but may be involved in your situation such as ex partners or social workers. This may be frustrating at times as you may want to sound off about others, but we promise you this will not help with change!
Terms and Conditions specific to the ACADEMY
Cancellation Policy: You can decide to leave the Academy whenever suits you, however once you sign up for the Academy the training material for that month becomes immediately available and therefore we are unable to offer a refund on that payment.
If you do wish to leave the Academy then please just ensure that you let us know via message and then cancel your payment before the next payment would be due. Your payment date is the same each month, and will be the date that you initially signed up.
If for any reason you would like to make a complaint to Parent Plus, please email us at firstname.lastname@example.org and we will be in touch asap.
Parent Plus have the right to remove anyone from the group at any time without notice.
Parent Plus can close their free group with immediate affect at any time.
Parent Plus will give one months notice to Academy members if for any reason they need to close the Academy.
We will always try to respond to our Academy members as soon as we can during working hours (UK based)
If you have any questions on any of the above just let us know!
If you need more specific support or are in crisis please read below:
Ring or text a friend or family member
Ring SANEline, a specialist mental health helpline – 0845 767 8000 between 6pm and 11pm each evening
You can ring Samaritans any time – 08457 90 90 90 – they offer a listening service.
Ring NHS on 111.
Go to your local Accident and Emergency department if you are feeling suicidal or if you have self-harmed and are concerned about it.
We are unable to offer any emergency or out-of-hours support to people in crisis. As we have already stated in our terms and conditions we do not provide therapy in any of Parent Plus’s services.
If you’re in already contact with mental health services and need help:
Contact your local Community Mental Health Team (CMHT)
Contact your crisis team if you have one.
If you have had no contact with mental health services, eg it may be the first time you, or someone else, has been in crisis:
Contact your out-of-hours GP service. Google ‘Out of hours GP in x’ (give your location).
Alternatively, your GP surgery will usually provide an answer phone message advising you of who to contact in an emergency, together with other useful telephone numbers.
Make an appointment with your regular GP, as this is usually the first point of contact for anyone concerned about mental health issues.
Parent Plus assume no responsibility or liability for any injury, loss or damage incurred as a result of any use or reliance upon the information and material contained within or downloaded from this website. The materials appearing on this website do not constitute financial advice and are provided for general information purposes only. No warranty, whether express or implied, is given in relation to such materials. Parent Plus can not be held liable for any technical, editorial, typographical or other errors or omissions within the information provided on this website, nor shall we be responsible for the content of any web images or information linked to this website.
Copyright © 2018. www.parent-plus.co.uk
All Rights Reserved. All materials contained within this website – including all plug-ins, video, audio and written content – remain the copyright of Parent Plus. All copying – of any kind – is strictly prohibited. Should you wish to use any content, please contact www.parent-plus.co.uk.
Privacy Notice – Our service:
In order to provide our service we may store data that you provide us with including your name, address, payment details, linked software details, and potentially other relevant information. We must hold this information in order to do the work you have asked for. It is required in order to provide you with products or services you’ve requested, communicate with you, and bill you accordingly. This information is usually collected as part of your product purchase or registration process with us.
Depending on the service you have from us, your data may be stored by suppliers acting on our behalf. These suppliers include:
Web hosting companies such as Easy Internet Solutions (www.easy-internet.co.uk)
Payment processors such as PayPal (www.paypal.com)
Email contact services such as Mailchimp (www.mailchimp.com)
Product delivery services such as Amazon (www.amazon.co.uk)
Your consent to this sharing of data with our suppliers is assumed and is allowed by the Law as it is essential to the provision of our service. Only people who need to see your data in order to do their jobs will have access to it, and only so far as delivering the service to you.
We will avoid unnecessarily storing your personal data outside of the European Union, but in some circumstances this may be outside of our control or an integral part of our service delivery.
Under data protection laws parent-plus.co.uk assumes the role of Data Controller, meaning we are responsible for keeping your personal data safe, and ensuring that our suppliers process it under their legal obligations.
We are required by Articles in the General Data Protection Regulations to provide you with the following information as part of this Privacy Notice.
Rights to object – You have the right to object to some or all the information being processed under Article 21. Please contact the Data Controller. You should be aware that this is a right to raise an objection, that is not the same as having an absolute right to have your wishes granted in every circumstance.
Purposes of data – We collect the data required to deliver the service or product you have requested from us. From time to time we may use some of this data to inform you about products and services from JacciJones.com or from our partners. If we do send you marketing information like this it will always be with your consent.
Right to access and correct – You have the right to access the data that is being stored and have any inaccuracies corrected.
Retention period – The data we store as part of service and product delivery will be stored for at last as long as we are working with you. After our work is concluded with you we will securely retain the data as part of our internal financial record, and to maintain our system integrity. We will do this under the regulations of UK law.
Right to Complain – You have the right to complain to the Information Commissioner’s Office, you can use this link https://ico.org.uk/global/contact-us/ or calling their helpline Tel: 0303 123 1113 (local rate) or 01625 545 745 (national rate) There are National Offices for Scotland, Northern Ireland and Wales, (see ICO website)
If you have any queries about this Privacy Notice or would like to access to the data we store on you, please contact email@example.com
Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
Contact & Communication…
Users contacting this website and/or its owners do so at their own discretion and provide any personal details requested at their own risk. Personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process – but users are advised that using such a form is done at their own risk. This website and its owners use any information submitted to provide you with further information about the products/services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Your details are not passed on to any third parties. This is by no means an entire list of your user rights in regard to receiving email marketing material.
Our Payment Service Provider…
We take your security very seriously.Parent-Plus do not keep records of its customers credit cards. We use PayPal to process your order. At the point of entering your credit or debit card details, you’ll automatically be sent to a PayPal secure server. They process your payment for us and send us the results of your transaction.
Information Sharing & Disclosure…
Parent Plus do not rent, sell or share information about you (including personally identifiable information) with other people or non-affiliated companies, except to provide products or services that you have requested, when we have your permission. We have physical, electronic and procedural safeguards that comply with our legal obligations to protect information about you. Additionally, we will provide information about you in the following circumstances:
- to provide the information to trusted partners who work on behalf of or with us under confidentiality agreements. These companies may use such information to help and communicate directly with you (to the extent consented by you). However, these companies do not have any independent right to share this information.
- to respond to subpoenas, court orders, legal process or to any legitimate request by authorities with which compliance is required, or to establish or exercise legal rights or defend against legal claims.
This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so, at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user. Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998.
No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website’s email newsletter program. A small fee of £15 will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.
Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include but not be limited to: the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity. This information is solely used to refine future email campaigns and supply the user with more relevant content based around their activity.
In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003, subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.
Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites. The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Adverts and Sponsored Links…
Social Media Platforms…
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively. Users are advised to use social media platforms wisely and communicate/engage upon them with due care and caution in regard to their own privacy and personal details. This website – nor its owners – will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Posting on Publicly Accessible Areas…
A publicly accessible area is any area of the internet that is accessible by the general public and may be indexed by search engines. You should exercise caution if you choose to disclose personally identifiable information in a publicly accessible area. Remember that this information may remain indefinitely in the publicly accessible area of the service. Also, depending on the particular service, other users may also be able to view two or more of your individual postings collectively. You are solely responsible for any information that you disclose and disseminate on publicly accessible areas.